At Snowcap, we are committed to providing our customers with a high-quality rust stain remover that delivers effective and reliable results. Your satisfaction is important to us, and we stand behind the performance of our product. If for any reason you are not completely satisfied, please follow the steps below to ensure a smooth return process.
To make sure Snowcap works effectively for your specific application, we require that all customers perform a simple test before using the product on a large surface area.
Mixing Instructions: Begin by mixing two cups of Snowcap with one half gallon of water in a sprayer, following the directions provided on the packaging.
Test Application: Apply the mixture to a small, inconspicuous area where rust stains are present.
Evaluation: Allow time for the product to work, and evaluate the results to ensure it meets your expectations before treating a larger area.
This testing process helps confirm that the product works for your situation and prevents unnecessary waste or misuse.
If the product does not perform as expected during your test application, you may return it for a refund. To qualify for a return, the following conditions must be met:
The product must not be fully used. Only partially used or unused packages are eligible.
The original package must be resealed securely to prevent spills or damage during shipping.
Returns must be initiated within 30 days of purchase, and proof of purchase may be required.
Please note that returns are only accepted when the initial test has been completed as outlined above. Full refunds will not be issued if the product was used extensively without following the recommended test procedure.
To return the product, carefully package the resealed container and ship it to the following address:
Snowcap Returns Department
297 NW Brown Road
Lake City, FL 32055
We recommend using a trackable shipping service to ensure the safe delivery of your return. Snowcap is not responsible for items lost or damaged during return shipping.
Once your return is received and inspected, a refund will be processed for the original purchase price, less freight and shipping costs. Refunds are typically issued within 5 to 10 business days from the date we receive your returned product. The refund will be credited back to the original form of payment.
Freight and shipping costs are non-refundable.
Refunds are limited to the purchase price of the product only.
Snowcap reserves the right to deny a return if the product was not used as instructed or if the package is not securely resealed.
This return policy applies only to purchases made directly from Snowcap or authorized Snowcap retailers.
If you have any questions about the return process or need assistance, please reach out to our customer support team. We are here to help ensure you have a positive experience with Snowcap.
